We want you to love what you ordered. If something isn't right, you have 30 days from delivery to return or exchange it.
Eligibility
- Items must be unworn, unwashed and have original tags attached.
- Final-sale items and intimates cannot be returned.
How to start a return
- Email support@usaheight.com with your order number and the item(s) you'd like to return or exchange.
- We'll reply within 1 business day with your return instructions.
- Pack items securely and ship them back with tracking.
Refunds
Once your return arrives, we'll inspect it and issue a refund to your original payment method within 5 business days. Original shipping charges are non-refundable.
VIP Club membership
Membership fees are covered by our subscription policy. To cancel your membership, see Membership Cancellation.
Exchanges
Need a different size or color? We'll send your exchange as soon as your return is on its way — free of charge.